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Privacy Policy

Last Updated: December 2025

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Touchstone Home Care (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information submitted through our website, online forms, advertising channels, and SMS program.

By using our website or submitting information through any of our digital forms, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect information in the following ways:

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a. Information You Provide Directly

When you apply, request information, or communicate with us through:

  • Facebook or Instagram lead forms

  • Website contact forms

  • Employment application forms

  • CRM-connected forms on our site

We may collect:

  • Name

  • Email address

  • Phone number

  • Employment qualifications (e.g., CNA or HHA certification)

  • Availability to start work

  • Any other details you choose to provide

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b. SMS Program Information

If you opt in to receive SMS messages, we may collect:

  • Your phone number

  • Message content you send to us

  • Delivery and interaction data (e.g., whether you opened or replied to a message)

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c. Automatically Collected Information (Website Analytics)

Our website uses Google Analytics and Wix analytics tools, which may collect:

  • IP address

  • Device type

  • Browser information

  • Pages viewed

  • Time spent on site

  • Referral sources

  • Interaction events (clicks, scrolls, etc.)

Google may use cookies or similar technologies according to its own privacy policies.

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d. Information Collected by Wix

Our website is built on the Wix.com platform. Wix may collect technical, usage, and device information necessary to operate and secure the site. Wix processes this data according to its own privacy policy.

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2. How We Use Your Information

We use the information we collect to:

  • Contact you about employment opportunities

  • Evaluate your qualifications for open caregiver positions

  • Schedule interviews

  • Respond to inquiries and provide requested information

  • Improve our recruitment, website experience, and marketing

  • Deliver SMS updates and conversations if you have opted in

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

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3. SMS Terms & Use of SMS Information

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Touchstone Home Care. This includes messages related to employment, scheduling, or communication with our staff.

  • Message frequency varies.

  • Message and data rates may apply.

  • Reply HELP for help.

  • Reply STOP to any message to opt out.

If you opt out of SMS messaging, we may continue to contact you through email or phone regarding employment or inquiries you initiated.

All SMS data is stored securely within our CRM or messaging provider.

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4. How We Protect Your Information

We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
Access is limited to staff involved in recruitment, human resources, or communication.

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5. Your Rights

You have the right to request that we:

  • Update your personal information

  • Delete your information (unless we are legally required to retain it)

  • Stop contacting you through SMS, email, or phone

To make a request, contact us at:
📧 TouchStoneHomeCare@gmail.com
📞 1-813-426-7848

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6. Third-Party Services and Platforms

Your information may also be subject to the privacy practices of the following third parties:

  • Meta Platforms, Inc. (for Facebook/Instagram lead forms)

  • Google Analytics

  • Wix.com (website hosting provider)

  • SMS service provider (for text messaging communication)

We encourage you to review their respective privacy policies.

We are not responsible for the content or privacy practices of third-party websites or platforms.

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7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected by the “Last Updated” date at the top of this page. Continued use of our website or services constitutes acceptance of any updates.

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8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

📧 TouchStoneHomeCare@gmail.com
📞 1-813-426-7848

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